Help
General Info
Getting started
- Can you convert sizes? >
- Do I have to register to shop online? >
- Do you charge extra for international orders? >
- Does it cost anything to register? >
- How can I be sure my order went through? >
- How do I add items to my shopping basket? >
- How do I checkout? >
- How do I know that my order has been shipped? >
- How do I order and send a gift to someone? >
- How do I pay for my order? >
- How do I save my information? >
- How long does it take to deliver overseas? >
- How to Place an Order >
- Is there any VAT or tax to pay? >
- Once I'm registered, how do I log off? >
- Once I'm registered, how do I log on? >
- What if I make a return or exchange? >
- What if my package is not delivered? >
- What if my user info changes? >
- What is an online profile? >
- Why should I become a registered user? >
- Will you convert my total into my currency? >
Shipping
- Additional Information >
- Can you ship same day? >
- How do you ship? >
- How long does shipping take? >
- Where do you ship to? >
- Who pays for shipping costs? >
Returns
- Are there any items your returns policy does not apply to? >
- Do you offer free returns? >
- How do I send it back? >
- What happens after I've returned my items? >
- What if I require further help? >
- What is your returns policy? >
Need Advice?
Email your questions to hello@club-bb.co.uk or call
How do I order and send a gift to someone?
Fill out the recipient's info in 'Shipping Address'. Include a note in the Special Delivery Instructions section (when entering the shipping address). You'll receive the receipt by email, and the present will be delivered to the shipping address with a special gift receipt that does not contain prices.