Help
General Info
Getting started
- Can you convert sizes? >
- Do I have to register to shop online? >
- Do you charge extra for international orders? >
- Does it cost anything to register? >
- How can I be sure my order went through? >
- How do I add items to my shopping basket? >
- How do I checkout? >
- How do I know that my order has been shipped? >
- How do I order and send a gift to someone? >
- How do I pay for my order? >
- How do I save my information? >
- How long does it take to deliver overseas? >
- How to Place an Order >
- Is there any VAT or tax to pay? >
- Once I'm registered, how do I log off? >
- Once I'm registered, how do I log on? >
- What if I make a return or exchange? >
- What if my package is not delivered? >
- What if my user info changes? >
- What is an online profile? >
- Why should I become a registered user? >
- Will you convert my total into my currency? >
Shipping
- Additional Information >
- Can you ship same day? >
- How do you ship? >
- How long does shipping take? >
- Where do you ship to? >
- Who pays for shipping costs? >
Returns
- Are there any items your returns policy does not apply to? >
- Do you offer free returns? >
- How do I send it back? >
- What happens after I've returned my items? >
- What if I require further help? >
- What is your returns policy? >
Need Advice?
Email your questions to hello@club-bb.co.uk or call
Can you convert sizes?
Sorry, at this time, we cannot convert sizes. We encourage all customers to look at our style and size guide on our website or to call us for further information on 0207 259 9422.